REGULATORY REQUIREMENTS AND QUALITY IMPROVEMENT OF SERVICES IN NON-GOVERNMENTAL ORGANIZATIONS

Abstract

Non-governmental organizations (NGOs) play a crucial role in providing social, health, and educational services to various community segments. The quality of services delivered by these organizations is significantly influenced by the regulatory and administrative requirements that guide their operations. This study aims to explore the regulatory requirements essential for NGOs and analyze their impact on the quality of services provided. Through a comprehensive literature review and field study involving multiple NGOs, the research examines the adherence to regulatory frameworks and its correlation with service quality.

The findings are expected to reveal a strong relationship between compliance with regulatory requirements and high-quality service delivery. Organizations with strict administrative systems are likely to offer superior services compared to those lacking such systems. The study will provide practical recommendations for NGOs to effectively adopt and implement regulatory requirements, including enhancing administrative capacities, continuous staff training, developing regular monitoring and evaluation systems, and promoting transparency and accountability.

This research highlights the significant role of administrative regulation in improving the service quality of NGOs and offers a practical framework for enhancing their operational effectiveness, thereby strengthening their positive impact on society.